---
title: "SLA Working Duration Analysis Chart gadget"
canonical: "https://support.appfire.com/space/TTS/46727825/SLA%20Working%20Duration%20Analysis%20Chart%20gadget"
format: markdown
---
> Macro (aura-html)

The SLA Working Duration Analysis Chart gadget displays the average, minimum, and maximum duration of SLAs. This guide walks you through adding and configuring the gadget on your dashboard.

## Add SLA Working Duration Analysis Chart gadget

1. Go to the **Dashboard **you want to add the gadget to.
2. Click **Add gadget **or** Add a new gadget.**
3. Search for `TTS - SLA Working Duration Analysis`.
4. Click **Add Gadget. **The *SLA Working Duration Analysis Chart*** **gadget configuration screen appears.
5. Configure the gadget:
  - Select a **Filter **or a **Project **to pick which issues to include in the gadget. You MUST pick only one filter or one project.
  - Select the **SLA(s)** to be analyzed and displayed as separate lines. You MUST pick at least one SLA.
  - Create a **Custom Gadget Title**. This custom title will be displayed on top of the gadget.
  - If you want to display the average working duration of the SLAs, tick **Average Duration**.
  - If you want to display the minimum working duration of the SLAs, tick **Minimum** **Duration**.
  - If you want to display the maximum working duration of the SLAs, tick **Maximum** **Duration**.
  - If you want to display the percentile working duration of the SLAs, tick **Percentile** **Duration **and enter **Percentile Rank**.
  - Select **Time Format (Long, Short, Shorter).**
    - **Long format:** Displays the duration with day/hour/minute/second units and full localized unit labels.
    - **Short format: **Displays the duration with day/hour/minute/second units and abbreviated unit labels.
    - **Shorter format:** Displays the duration with hour/minute/second units and abbreviated unit labels.
  - Select whether the gadget should exclude SLAs with zero durations from the calculation.
6. Select **Refresh Interval.**
7. Click **Save.**

Your gadget is now added to the dashboard.

![image](media://0bfd90f0-aee7-4613-b669-fd4be7785e36)

> ℹ️ Time to SLA gadgets use Lucene indexes for scalability, just like Jira gadgets. If you notice inconsistent numbers, it may be due to index issues. For assistance, please contact our [support team](https://appfire.atlassian.net/servicedesk/customer/portals).