---
title: "I want SLAs to be reset when reassigned"
canonical: "https://support.appfire.com/space/TTS/48398469/I%20want%20SLAs%20to%20be%20reset%20when%20reassigned"
format: markdown
---
> Macro (aura-html)

> ℹ️ 🤔 **Context:** A Senior Software Engineer wants SLAs to restart when responsibility for an issue changes, ensuring accurate time tracking across team handovers.
> ℹ️ 
> ℹ️ 🌧️ **User problem:** As a Senior Software Engineer, I need SLAs to be reset when an issue is reassigned to another team member, so we can clearly track how much time each stage of ownership takes. 
> ℹ️ 
> ℹ️ ☔ **Solution: **Use Time to SLA’s built-in reset functionality to automatically restart SLAs when the assignee changes.

Time to SLA lets you define reset conditions for SLAs. When a reset condition is met, the SLA timer restarts, allowing you to measure time independently for each assignee.

In this use case, the SLA resets every time the Assignee field changes.

## Configuration steps

1. Open **SLA Configurations**.
2. Locate the *Reset* condition, and click **+Add new reset condition**.
3. Click **Field value is changed** and select the **Assignee** field.
4. For **When field value is**, select **Changed**.
5. Click **Confirm**.