--- title: "Manage permissions" canonical: "https://support.appfire.com/space/TTS/49479681/Manage%20permissions" format: markdown --- > Macro (aura-html) The **Permissions** page lets you control who can view, configure, and manage Time to SLA features. You can grant permissions to: - TTS Admins – A group that you can define that has admin privileges only within the app. Jira Administrators are the default TTS Admins. Once you define a TTS Admins group, you can delegate administrative control within the app without granting Jira Administrator privileges. - Specific Jira groups - Specific users - All logged-in users - Anonymous users (if applicable) - Or restrict access completely ## How permissions are evaluated Permissions in Time to SLA follow these rules: - Granting a higher-level permission (such as *Delete SLA*) automatically includes lower-level permissions (such as *View* and *Update*). - If a user does not have View permission for an item, they cannot access it, even if they have related permissions (such as Update or Delete). ## Prerequisites - Before starting, we highly recommend defining a TTS Admins group that will have admin privileges **only** within the app. You can do this by clicking the **Define TTS Admins** button in the top-right corner of the page. This way, you can grant users admin authorization only within the Time to SLA app itself, without requiring them to be Jira administrators. ## How to manage user permissions 1. Log in to your Jira account. 2. Click **Time to SLA **in the header menu to see the TTS menu. 3. Go to **Permissions. **The Time to SLA Permissions screen appears, where permissions for all Time to SLA categories can be viewed. Below is a detailed explanation of the different Time to SLA menus and their respective access permissions: | | | | --- | --- | | **Calendar Configuration** | These permissions control who can manage [Time to SLA calendars](https://appfire.atlassian.net/wiki/spaces/TTS/pages/44040352/Create+calendars?atl_f=PAGETREE).
- **View Calendars – **Allows users to view existing calendars. Without this permission, users cannot see or select calendars when configuring SLAs. - **Create Calendars – **Allows users to create new calendars. - **Update Calendars – **Allows users to modify existing calendars. - **Delete Calendars –** Allows users to permanently remove calendars. Deleting a calendar may impact SLAs that depend on it. | | **SLA Configuration** | These permissions control access to [SLA definitions](https://appfire.atlassian.net/wiki/spaces/TTS/pages/43876635).
- **View SLAs – **Allows users to view SLA configurations. Without this permission, users cannot access the SLA list. - **Create SLAs – **Allows users to create new SLA configurations. - **Update SLAs –** Allows users to modify existing SLAs. - **Delete SLAs –** Allows users to delete SLAs.
> ℹ️ To clone an SLA, users must have both permissions: > ℹ️ > ℹ️ - View SLAs > ℹ️ - Create SLAs | | **Notifier Configuration** | [Notifiers](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46465066) are used to trigger actions such as email notifications, webhooks, or automation when SLA events occur.
- **View Notifiers – **Allows users to view existing notifier configurations.
> ℹ️ Having permission to create or manage Notifiers is not sufficient to see them. Users must also have **View Notifiers** permission. Without View permission, notifier configurations will not be visible.
- **Create Notifiers – **Allows users to create new notifiers. - **Update Notifiers – **Allows users to edit existing notifiers. - **Delete Notifiers – **Allows users to delete notifiers. | | **SLA Fields/Panels** | These permissions control visibility of [SLA-related TTS custom fields](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727443).
- **View Time to SLA custom field – **Allows users to see the main SLA custom field in work items. - **View SLA Overdue custom field – **Allows users to see whether an SLA is overdue. - **View SLA Indicator custom field – **Allows users to see SLA status indicators. - **View SLA Overview custom field – **Allows users to see the SLA overview summary field. - **View TTS – SLA dates custom fields – **Allows users to see SLA-related date fields (start, end, breach time, etc.). - **View SLA Panel – **Allows users to see the SLA Panel in the work item view. - **View ****[SLA Overview tab panel](https://appfire.atlassian.net/wiki/spaces/TTS/pages/48431105/SLA+Overview+tab?atl_f=PAGETREE)**** – **Allows users to access the SLA Overview tab. - **View ****[SLA History tab panel](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46661816)**** – **Allows users to access the SLA History tab. - **View the ****[SLA information button](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432328/SLA+panel#:~:text=Click%20this%20to%20view%20more%20details%20about%20this%20SLA.)**** on the SLA Panel – **Allows users to see the information/help button inside the SLA panel.
> ℹ️ By default, SLA viewing permissions are granted to **All logged-in users** so agents can see SLA status directly in work items. | | **SLA Panel Customization** | Allows users to customize the [layout and behavior of the SLA Panel](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432328/SLA+panel#How-to-customize-the-SLA-panel). | | **Custom Fields Configuration** | Allows users to manage [Time to SLA custom fields](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727443). Managing includes:
- Creating new Time to SLA custom fields - Editing existing TTS custom field configurations - Removing TTS custom fields | | **SLA Recalculation** | Allows users to [recalculate SLAs](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432793) for multiple work items at once. | | **Report** | - **[Generate SLA Reports](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432827)**** – **Allows users to generate SLA reports manually. - **Create ****[Background SLA Reports](https://appfire.atlassian.net/wiki/spaces/TTS/pages/529011317)**** – **Allows users to run SLA reports in the background. - **Schedule ****[Periodic SLA Reports](https://appfire.atlassian.net/wiki/spaces/TTS/pages/529207855)**** –** Allows users to: - Create subscriptions to report filters - Schedule recurring SLA reports - Send reports to specific recipients | | **Import/Export** | - **[Import SLAs](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46465549/Import+Export#Import-SLAs-from-a-backup)**** – **Allows users to import SLA configurations. - **[Export SLAs](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46465549/Import+Export#Export)**** – **Allows users to export SLA configurations. | | **Issue View Menu SLA Actions** | These permissions control which SLA-related actions are available from the **[Issue Actions menu](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432380)**.
- **Perform the "SLA Report" action – **Allows generating a report directly from an issue. - **Recalculate SLA for the issue – **Allows recalculating SLA values for a single issue. - **Perform the "Reset SLA" action – **Allows resetting SLA calculations for an issue. - **Perform the "Undo Reset SLA" action –** Allows reverting a reset SLA action. - **Perform the "Where is my SLA?" action –** Allows running diagnostic analysis for SLA behavior. - **Perform the "Mute SLA Notifications" action –** Allows temporarily disabling SLA notifications for an issue. | 5. Click **Edit** for each permission type, and select a **User Type **that you would like to give permission to. - Select **TTS Admins** if you want users with TTS administrator privileges to view/create/edit the TTS item. - Select **Group** if you want users in a particular group to view/create/edit the TTS item. - Select **Users** if you want only specific users to be able to view/create/edit the TTS item. - Select **All logged in users** if you want anyone who has logged into the project to view/create/edit the TTS item. - Select **Anonymous** if you want users to view TTS items without logging in. - Select **None** if you don't want anyone to view/create/edit the TTS items. > ⚠️ If you grant a group/user the ability to delete an SLA, for example, they will automatically also be able to see and change it. 6. Click **Save**. > ⚠️ The Project Role cannot be selected on the Permissions page. For example, since SLA fields are project-based, you can select the project role on the Permissions page; however, since things like SLA or calendar are not project-based and are global, we do not allow them to be selected for the project role.