---
title: "Time to SLA custom field doesn't display any value"
canonical: "https://support.appfire.com/space/TTS/49741868/Time%20to%20SLA%20custom%20field%20doesn't%20display%20any%20value"
format: markdown
---
> Macro (aura-html)

## <span style="color: #0e101a">Problem</span>

<span style="color: #000000">Time to SLA custom field does not display any value.</span>

## <span style="color: #0e101a">Diagnosis</span>

<span style="color: #000000">The Time to SLA custom field displays value under some conditions. If these conditions are not met, then you cannot see the field.</span>

## Possible Causes

<span style="color: #000000">1. You do not have permission to view the Time to SLA custom field.</span>  
<span style="color: #000000">2. All SLAs are complete on an issue. </span>  
<span style="color: #000000">3. None of SLAs on an issue are selected in the Time to SLA custom field definition.</span>

## Solutions

<span style="color: #000000">1. Ensure that you have permission to view the Time to SLA custom field.</span>

> 📝 Click here to [learn more about permissions](https://appfire.atlassian.net/wiki/spaces/TTS/pages/49479681).

<span style="color: #000000">2. Ensure that there is at least one uncompleted SLA on an issue.</span>  
<span style="color: #000000">3. Ensure that there is at least one uncompleted SLA that is selected in the Time to SLA custom field definition on an issue.</span>

> 📝 Click here to learn more about [adding the Time to SLA custom field](https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727443).