---
title: "How to create a diagnostics report for an issue"
canonical: "https://support.appfire.com/space/TTS/49742085/How%20to%20create%20a%20diagnostics%20report%20for%20an%20issue"
format: markdown
---
> Macro (aura-html)

If you would like to report an unexpected behavior within the Time to SLA add-on on one of your issues, we strongly recommend that you include details of that issue. To do that quickly and efficiently, we provide a REST service for obtaining these details (i.e. issue history and details of the SLAs running on that issue).

On this page, you will learn how to create a diagnostic report for an issue.

1. Log in to Jira as an <span style="color: #000000">**Administrator.**</span>
2. <span style="color: #000000">Make a </span><span style="color: #000000">**GET**</span><span style="color: #000000"> request to the following URL where </span><span style="color: #000000">**issue_key**</span><span style="color: #000000"> is key of the issue you have a problem with:</span>

<span style="color: #000000">BASE_URL/rest/tts-api/latest/diagnostics/issue/{issue_key}</span>

> ⚠️ Don’t forget to delete the braces “{}” next to “issue_key” while preparing the report.

3. <span style="color: #000000">To make a </span><span style="color: #000000">**GET**</span><span style="color: #000000"> request, you can type the URL into your browser's address bar, or you can use a REST service browser plugin.</span>
4. <span style="color: #000000">Right-click on the page, save the response of this request as a JSON file and send it to our support team as requested.</span>

> 📝 If you suspect that SLA calculations on an issue are incorrect, inform our support team what the correct values should be while sharing the diagnostics report to speed up the investigation. This way, we can quickly analyze your reports and compare them with your expected results.

> 📝 **Hiding Sensitive Information**
> 📝 
> 📝 If you would like to hide sensitive information on your issue such as user names, SLA descriptions, workflow names, etc. you can add **obfuscate=true** parameter to your request, as in the following example:
> 📝 
> 📝 BASE_URL/rest/tts-api/latest/diagnostics/issue/TTS-1?obfuscate=true