---
title: "Installation and Licensing"
canonical: "https://support.appfire.com/space/VISS/478773965/Installation%20and%20Licensing"
format: markdown
---
> Macro (aura-html)

This page will guide you through installing Visibility for Confluence Server.

- [Installation](/wiki/spaces/VISS/pages/478773965#InstallationandLicensing-Installation)
- [Frequently Asked Questions](/wiki/spaces/VISS/pages/478773965#InstallationandLicensing-FrequentlyAskedQuestions)

## Installation

| Method | Details |
| --- | --- |
| Installation using an Atlassian License (a license bought through the Atlassian Marketplace). | 1. Log into your Confluence instance as an admin.
2. Go to the top right of the page and click the **cog icon > Manage apps**.  
The Manage add-ons screen loads.
3. Click ** Find New Apps**.
4. Locate Visibility for Confluence Server via search. The appropriate add-on version appears in the search results.
5. Click ** Try free **to begin a new trial or ** Buy now **to purchase a license.  
You're prompted to log into *MyAtlassian. *The download will then begin.
6. Enter your information and click ** Generate license **when redirected to * MyAtlassian*.
7. Click ** Apply license**.  
If you're using an older version of UPM, you can copy and paste the license into your Confluence instance. |

## Frequently Asked Questions

1. **Why is my app installation taking a long time?**

This may happen if you have a large instance and upgrade from a previous version. We advise you to wait it out if your instance contains large amounts of data.

2. **I have questions about purchasing licenses.**

If you have questions about our add-on licenses, consult our support team via any channels mentioned on our  <u>[Getting Help](#)</u> page.

3. **What if the Confluence Instance can not access the Atlassian Marketplace?**

<u>[MyAtlassian](https://my.atlassian.com/products/index)</u> is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key will be stored on *MyAtlassian*.

Copy the license key and manually paste the key into the Universal Plugin Manager:

1. Go to the top right of the page and click the **Cog icon ** **> Manage apps**.
2. Then, expand the add-on details and paste the license key in the text box.